We want your experience with Supply88 products and service to be a great one. In the event that there is an issue with your order requiring a return, we’ve got you covered:
If you receive an item that is damaged or defective on receipt, we will replace the item at our expense and pay the shipping. Defective items must be reported to us within 72 hours of receiving.
If you wish to return an item for other reasons, the item must be shipped back within 20 days, and the buyer is responsible for shipping expenses.
Send an email to email@example.com and include the following information:
Item(s) to be returned
Reason for return
We will send you an RA number, along with the address to ship the return.
Carefully package the returned item(s) with the packing slip, and write the RA number on the outside of the box.
Non-defective items must be returned in new, undamaged condition, in the original packaging with all parts and product documentation.
We must receive the return no later than 20 days from the date the item was delivered to you. Please insure the return shipment, as we cannot be responsible for damaged or lost shipments.
When the return has been processed, your will be notified by email, and the refunded amount will be applied to your credit card. Please allow sufficient processing time for this credit to appear on your statement, as we must receive communication from the manufacturer that the return has been processed by them.
If an item that you ordered is not in stock, we will contact you immediately with the estimated delay, and find out if you prefer to wait for the item to become available (back order) or cancel your order.
Some products may be designated as Free Shipping items. If your order consists entirely of Free Shipping items, no shipping charge will be added to your order at checkout. If your order consists of a combination of Free Shipping and non-Free Shipping items, a shipping charge will still be applied at checkout for the items that are not designated as Free Shipping products.